![]() ![]() Transit damage - when transporting products around the world we do not have absolute control and it is therefore impossible to ensure they are always handled sensitively, our turntables for example should be the correct side up as our packaging suggests. Personally speaking, these criticisms wouldn't be deal maker or breaker for me, if I decide to upgrade in the future. You state figures and - rightly - that no manufacturer is perfect, but the fact remains the criticisms are there. So I don't have an issue with your products. Alas it was out of my price bracket at the time. I heard one of the original Planar turntables back in the 80s and loved it. Not sure what you mean by incompatability or user error, unless your referring to product abuse. Local electrical supply: How sensitive are your products? I've been buying hi-fi since 1978 (vastly different brands (Pioneer, Hitachi, Wharfedale, JVC, Arcams, Leema, Garrard to name just a few) and I've never experienced any electrical-related problems Transit damage: If that's so, why do we (albeit on here) not hear of other makes with similar damage However, you've picked out a few areas of concern: But I/we know Steve has had a few issues over the last 3-4 years with his previous Rega amps, and believe that's now been solved. To that end, in an era where some manufacturers are withdrawing servicing support for their products we can also service virtually everything we have built for the last 43 years often at little or no cost or significantly cheaper than others.Ĭertainly not slating your products. I am confident that the support our customers can expect and receive from Rega, or via our distributors and dealers is among the best in the industry. What is really important is in the unlikely event an issue arises, whatever the source or situation, is that it is dealt with promptly and professionally and to the customers complete satisfaction. Our inwards and outwards QC is extremely dilligent in ensuring that every piece of Rega equipment that is sold is working to 100% of its potential when it leaves Rega HQ.įurthermore, what is not stated in some critical posts I have read and investigated is that the problem was caused by transit damage, user error, incompatability, local electrical supply, wiring errors, customer handling and installation issues, etc etc, or indeed when inspected there was no fault found, buyer remorse, change of mind or circumstance etc. No manufacturer has 100% reliability, we build and sell over 30,000 turntables pa worldwide and our returns rates are significantly less than 1% which is an enviable rate in our industry. Not sure about "Sainted" feels more like "Slated" at times. ![]()
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